Consulting Services
Our Philosophy
Management consulting firms differ as much as the dental
practices they serve. The challenge for you is in finding the
company that compliments you and the goals you have for your
practice future.
Developmental Dental Strategies is proud to be
a consulting division of Linda Miles and Associates, a 30-year
success story in the management consultant world.
We believe the success triangle of the dental practice is dependent on excellent clinical skills, excellent customer service, excellent communication, and organization through systems management.
What's Unique About Us
 Developmental Dental Strategies has a consulting program to meet your needs. There is no better time than the present. The longer you wait, the more your practice will lose. Over the past two decades we have developed and constantly updated our telephone consultation format, our doctor and staff questionnaires, as well as the information requested forms. In other words, we know 90% of the practice problems before our on-site consultation visit. Being there for the personal interviews, and the observation of the office "in action" confirms our initial off-site findings and adds a new dimension to building long term relationships with the doctor(s) and team members. Our second (or third or fourth day depending on the size of the practice) is a review of findings and doctor/staff training on how to fix the problems and prevent their reoccurrence.
Many of our clients prefer, and we celebrate our client successes, by monthly monitoring and Tele-coaching during the twelve month consulting program. Other practices desire quarterly visits for more direct in office coaching. The consulting program is custom designed based on the individual practice vision and goals. One of our unique factors is the ability to inspire every member of the team to get "on board" with the new vision and goals that are set. "Information without motivation is frustration." While some of our competitors call us "pro staff", which we are not, the client is laughing all the way to the bank! We are very Pro Practice with the patients first, the practice as a healthy business second, and the doctor and team third. By putting the practice priorities in order, we get the results we seek and usually to a degree that surprises all of us.
Every practice can benefit from consulting. Even Tiger Woods and Michael Jordan have a coach. It's the best that want to become better in reaching another level of excellence. It does not matter whether your practice is a small practice or a large multi-doctor practice, each practice is unique with its own goals. Which of these consulting opportunities is best for your practice?
To start a discussion with DDS (Developmental Dental Strategies) on how we can assist you and your practice to become more successful, please call 866-862-7875 or email Susan at sueziqk@msn.com to discuss which consulting opportunity is best for your practice.
Our Most Requested Consulting Program
Miles & Associates One-Year Practice Enhancement
At Miles & Associates, our primary goal for your consultation is
to increase your productivity 30% to 50%, improve inter-office
communications, reduce stress, create a more healthy work
environment and still deliver quality dentistry that makes each
patient feel special.
Objectives:
- We will assist you in developing the art of appreciation for
not only the doctor and their dentistry, but for your fees, staff,
and most importantly, the patient.
- Through staff development and individual evaluation of staff
duties, we will increase office productivity.
- Have you wanted to decrease accounts receivable and implement
better office policies on financial arrangements? We'll help keep
your accounts in a comfortable zone.
- By evaluating the "pulse" of your practice in regard to
overhead, fees and salaries, Miles & Associates can keep your
practice healthy and growing.
- Do you know your practice's major weaknesses? Your consultant will listen to your concerns and provide solutions for improvement.
- Reviewing your business systems, and offering concrete
solutions and techniques will create more time for front desk
personnel, and we will show you how.
- Let us leave your office with a feeling of enthusiasm and
confidence which you have not felt in the past. Allow yourself to
reach full potential with Miles & Associates as your guide.
- Includes consultation materials for easy implementation, a lengthy report, and outline of major /minor problems, easy solutions with anticipated outcomes and our valuable consultation binder.
- 12 months of data monitoring.
- 12 hours of telephone consultation.
- 12 Months service and support.
- Preferred Direct On Site Implementation Available
Consult Evaluation Systems
- Scheduling
- Patient Communication
- Patient Flow
- Hygiene Recare System
- Broken Appointments
- Insurance System
- Overhead Control
- Computer Utilization
- Staff Accountability
- Office Policy Manual
- Hiring Procedures
- Treatment Fees
- Financial Policies
- Marketing
- New Patient Numbers
- Morale/Attitudes
- Staff Communication
- Leadership/Delegation
- Telephone Communication
- Case Presentation
- Follow-up System
- Staff Meetings
- Accounts Receivable
- Verbal Skills
- Image
- Inventory Control
- Filing Systems
- Office Communication
One Year Focused Consultation
This consultation opportunity is for the practice whose goals do not require two to four days in the practice. Many of our clients, regardless of the size of the practice, have found this consulting program holds the key that unlocks the secret to their practice success, making less of a consulting investment while working on fewer challenges at one time.
Prior to coming into the practice we gather pertinent information that makes our time in the practice extremely productive. The consultant will spend 8-11AM evaluating the practice to identify the five major weaknesses, 11-12PM meets with the dentist(s), 12-1PM lunch with all, and 1-5PM a review of findings and recommendations. This includes a detailed report of problems, easy solutions and anticipated outcomes, the consultation binder with close to 100 pages of valuable information, 12 months of monitoring, 12 hours of tele-consulting and 12 months of service and support.
Some
may wonder how we can get their practice on a higher level of
excellence in only one day. We say, it does not take long to
determine the main practice problem areas, when you know what
you're looking for, and give the team the tools they need to
excel. With the blueprint and coaching, we teach you to be
consultants to your own practice by enhancing leadership at all
levels.
Problem Focused Consultation
Does your practice have an overall efficiency and level of
excellence except for a specific problem area that is a
deterrent to reaching your goals for the practice? Take
advantage of a problem focused consultation for a minimal
consulting investment.
- Communication
- Scheduling
- Broken Appointments, Cancellations, No Shows
- Computer Utilization
- Overhead Control
- Accounts Receivable Control
- Recare/Hygiene Department Efficiency
- Treatment Planning
- Treatment Presentation
- Staff Management
- Staff Accountability
NEW!!! Customized Half-Day Consultations
Recession Proof Your Practice!
When you see the PS at the end of an important memo or letter, you know that is the most important part of the message…The same is true with our newest service to private practices(PSS) that will recession-proof your practice in slower economic times.
Do you and your team ever wish you had the “fresh eyes” of an experienced, objective and positive consultant visiting your practice to deliver quick and easy-to-implement ideas that bring less stress and more to the bottom line? Our newest service, the Practice Success Series is just that! For a fraction of our one year consulting fee, you can enjoy a half day of a custom designed consultation with ideas to add thousands per month to your productivity level while also creating a happier, more organized and less stressful work environment. This no-risk PS series is also for the practices with only a few challenges and not in need of an entire “make-over.”
Some practices need in-office consulting but can’t afford the one-year consulting fee. Other practices fear too much change at once. While still others say that long-term commitments take up too much of the doctor and team’s valuable time.
The PSS addresses all those concerns:
- It’s very affordable…only $2995 (INCLUDES travel and hotel)
- In a half day, three practice challenges will be addressed and solutions for tremendous growth will be given.
- The half-day in-office custom-designed program takes up little of a busy dentist’s time….but the rewards start the next day! Benefits last for years!
You and your team fill out a simple questionnaire and send along with two pages of practice data and one typical page of your appointment schedule. A pre-consultation telephone conference confirms the specific challenges to be addressed.
AND, for every other dentist in your immediate area (study club or association) who is referred by you and registers the same week, you, DOCTOR receive a $300 courtesy for each one. Sign up seven, and your custom designed consultation is only $595(your share of the consultant’s travel). The consultant is pleased to offer a complimentary after dinner lecture for your study club or association while in your area.
Register Today by calling 866-862-7875 or email Susan at sueziqk@msn.com.
Practice Analysis Consultation
Many dentists would like to know the total health of their practice. More importantly, they would like to know their three main weaknesses and how to fix them step-by-step.
Miles & Associates have developed an inexpensive Practice
Analysis Consulting service. This is an overview of the
practice strengths and weaknesses that are discussed during a
one hour telephone consultation. Realize the true health of
your practice.
Once you have registered, we will fax or
email a practice analysis form. Upon receipt of this
information your consultant will evaluate the overall health
of your practice and will schedule a one-hour teleconference
call. You and your staff will be on your way to making
practical changes with your valuable new information which
will have you on your way to success you only dreamed
possible!
Our fee is only $995. Please call or email us for more
information.
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