Speaking Engagements
If your study club, organization or association needs speakers, have Susan present a dynamic presentation. Susan is a member of the Speaking Consulting Network. She presented at the American Dental Association, the Holiday and Yankee Dental Conferences.
Seminar Topics
Leadership: Is Yours Only at The Top?
The Dentist Wears Many Hats in their Demanding Roles as Clinician, Employer, and Business Owner. Setting and Maintaining Standards Conducive to High Individual Performance and Teamwork Can be the Most Difficult and Challenging. Highly Successful Practices Encourage, Develop and Maintain Leadership at All Levels.
Objectives: ▪ Define Leadership and Attributes Crucial to Practice Success ▪ Understand Each Team Member’s Leadership Role ▪ Create an Owner Mentality Staff ▪ Learn the Four R’s of Motivation ▪ How to Implement and Maintain Strong Leadership and Accountability
Communication: The Foundation of Success
Excellent Clinical skills, Communication and Organization through Systems Management Form the Success Triangle of the Dental Practice. The Foundation is Communication. Castles Are Not Built on Sandy or Shaky Foundations. Fortify and Strengthen the Foundation for a Solid Structure of Practice Success.
Objectives: ▪ Understand the Importance and Impact of Effective Communication ▪ Define The Eight Phases of Patient Communication ▪ Learn the Inner Office Communication and Management Systems Crucial to Practice Success ▪ Develop Effective Verbal Skills ▪ Maintain Excellent Communication
What’s In Your Wallet: In the Bank or On the Books?
Excellence in Today’s Practice is Measured by Exceptional Patient Care and Customer Service. The Practice Cannot Meet this Challenge Without Collecting what is Produced. Get the Money off the Books and in the Bank Where it Belongs.
Objectives: ▪ Interpret the Health of an Accounts Receivable ▪ Understand he Four Reasons for a High Accounts Receivable ▪ How to Implement Financial Guidelines, Policies, and Control Systems ▪ Learn Effective Verbal Skills and Fee Rebuttals ▪ Know the Who, What, When and Where of Successful Fee Discussions ▪ Recognize The Financial Coordinator’s Role in Case Acceptance
(Seminar topics are versatile and can be presented
in one hour, two hour, half or full day sessions)
After Dinner Lecture
SUCCESS STRATEGIES
(Five Sure Fire Ways to Increase Productivity)
During Seminars I am constantly asked, “What are the five major changes that take place in a dental practice after a consultation that creates a 20-40% increase in productivity?” While there are certainly more than five, and not all practices have the same needs, for this lively keynote I will outline the five major changes that have taken place in a majority of the dental practices we have closely monitored.
Many dentists struggle with day-to-day issues that can and should be avoided, if in fact they have these five strategies in place. The question is, have they outlined their practice vision to their team and are they committed to having a practice that is stress-free and much more productive? Many successful dentists are accused of “being lucky.” LUCK is a four-letter word spelled W-O-R-K. These lucky and successful dentists work diligently to provide the highest level of care. They have interviewed well and retained top-notch employees and they constantly hone the necessary skills for their success.
Come to see how your practice measures up. Start enjoying your practice more as you move toward fixing the easy to mend daily weaknesses such as broken appointments, communication glitches, scheduling errors and lack of leadership at all levels that keeps you from reaching your full potential. Dentistry, by the way, should be fun, exciting and rewarding for patients, dentists and the entire team.
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